Effective communication is really important in health and social care. Not only is it important to communicate to patients and service users, but also its vital for staff to communicate in order to work alongside each other and form a team and therefore give the best care to their users. Communication also helps staff and users to understand each other’s needs and requirements; this then forms great relationships between the staff and patients. By understanding the patients’ needs you are meeting their social, emotional and intellectual requirements. Communication also provides reassurance as can change how someone emotionally thinks or feels. There are many different types of communication that can be used specifically for different people or generally communicating to one another. It is important for service users and patients to express their feelings, opinion and thought. However, not everyone finds it easy to communicate because of several factors. Some of the different types of communication include: Sign language, hand gestures, body movement, verbal, an interpreter, point to cards and many more. Communication isn`t always just talking by mouth. In a health and social care setting there a variety of people who need to communicate differently. For example, a care worker who is wanting to communicate with a client who is deaf, will have to use sign language and body gestures to help the client understand what message they are trying to get across. Another example could be a patient who is in hospital undergoing treatment but does not speak English. The patient might need to have an interpreter who can translate back to them what the staff are saying. If the patient doesn’t have an interpreter the communication wouldn`t be as effective between the patient and staff and therefore would leave the patient feeling confused, stressed and most importantly- have no say in what`s going on. This would then form a negative relationship between them and would be a barrier to further communication. This is why communication is so important because unsuccessful communication can affect the participants and make them feel low, disvalued or angry. Things like point-to card might be used in a child care setting where the child hasn`t developed any communication skills yet or could be used for people with learning difficulties or disabilities. By letting people communicate, you are enabling choice and promoting their rights. For the staff, you’re receiving information that is key to work with. Communicating effectively between staff is also really important because staff need to give a good handover between each other so each and every staff working in that specific care setting can understand the patients need and situation. Not only is it important to communicate between the staff and patients but it’s also important to communicate between the patients/service users families too. By talking to the families and relatives you are not only keeping them up to date with the situation their relative or friend is in but also you are showing respect and by interacting with the family you are also developing and building good relationships.
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There are many different theories of communication and how it works between people and each other. A theory is a set of ideas that form an explanation for something. Michael Argyle`s was a social psychologists who developed theories about human communication (